Lead Concierge

Estate Business Unit

Date Posted January 9, 2022

Capitol Commons

Responsibilities

• Take the lead in acting as the ambassador in communicating the Company’s image as a high-quality service provider to all clients, caller and visitors.
• Answer all telephone calls and enquiries that come through the telephone switchboard system and direct them to the right personnel, department or extension.
• Take messages from telephone callers whenever necessary or appropriate, pass on and/or follow up on such messages promptly and efficiently.
• Greet and receive residents and visitors who have prior appointments with staff members, noting down their names and informing the relevant staff members of the clients’ arrival.
• Manage the Company’s courier traffic, liaising between the courier agent and staff members in respect of incoming and outgoing documents/parcels.
• Provide support assistance on a variety of office/administrative functions.
• Extend ambassador role to promote a friendly and welcoming environment within the Office.
• Ensure that the reception area are in impeccable condition.
• Help promote all services of OPMI to all those whom you come in contact with.
• On call in times of calamities that may cause disruption in operation such as but not limited to power/water interruptions and typhoons.
• Carry out any other duties as directed by the corporate office

Requirements

Required Qualifications : 

• A Bachelor's degree, any field
• With 3-5 years of experience in customer service, particularly in the hospitality or real estate industry
• With excellent communication and people management skills