Lead Concierge

Estate Business Unit

Date Posted October 5, 2021

Viridian In Greenhills

Responsibilities

Duties and Responsibilities :
  • Take the lead in acting as the ambassador in communicating the Company’s image as a high-quality service provider to all clients, caller and visitors.
  • Answer all telephone calls and enquiries that come through the telephone switchboard system and direct them to the right personnel, department or extension.
  • Take messages from telephone callers whenever necessary or appropriate, pass on and/or follow up on such messages promptly and efficiently.
  • Greet and receive residents and visitors who have prior appointments with staff members, noting down their names and informing the relevant staff members of the clients’ arrival.
  • Manage the Company’s courier traffic, liaising between the courier agent and staff members in respect of incoming and outgoing documents/parcels.
  • Provide support assistance on a variety of office/administrative functions.
  • Extend ambassador role to promote a friendly and welcoming environment within the Office.
  • Ensure that the reception area are in impeccable condition.
  • Help promote all services of OPMI to all those whom you come in contact with.
  • On call in times of calamities that may cause disruption in operation such as but not limited to power/water interruptions and typhoons.
  • Carry out any other duties as directed by the corporate office

Requirements

Required Qualifications : 

  • A Bachelor's degree, any field
  • With 3-5 years of experience in customer service, particularly in the hospitality or real estate industry
  • With excellent communication and people management skills



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